Don’t Lose Your Health Coverage

If your QualChoice coverage is through the Arkansas Works program, you may have to meet a work requirement. Arkansas Works members age 30 through 49 may have to report work hours to the Department of Human Services (DHS) each month. Volunteer hours, education and training are also accepted.

Arkansas Works work requirement: Introduction to changes

How do I know if I have to report work activities to DHS?

If any of the statements below are true, then you may have an exemption and may not have to report work activities. However, you do have to report your exemption to DHS.

  •   I get SNAP and I do not have to report work activities to keep my SNAP benefits.
  •   I get TEA Cash Assistance.
  •   I get Unemployment Benefits.
  •   I work and make more than $736 a month before taxes.
  •   I have a disability (includes blindness) or need help with daily living activities.
  •   I have a child under 18 in my home.
  •   I am pregnant or was pregnant within the last 60 days.
  •   I care for a person who cannot care for him/herself.
  •   I can't work or look for work because of a short-term disability.
  •   I am in an alcohol or drug treatment program.
  •   I go to school, vocational or job training full time.

If none of the statements are true, then you must report work activities every month. DHS will send you a notice saying when your work requirement begins.

All adults in your household who get Arkansas Works should read these statements to see if they must report work activities.

Work, volunteer or go to school 80 hours each month.

You may combine hours from working at a job, looking for a job, going to school or volunteering.

Report your work/volunteer hours by the 5th of each month.

If you are not exempt, you must report each month at www.access.arkansas.gov between 7:00 a.m. and 9:00 p.m.

If you miss any 3 months of reports, you will lose your coverage.

Your insurance will stop at the end of your 3rd missed month. You will not be able to get Arkansas Works insurance for the rest of the year (through December)

If you think you are exempt, tell DHS which statements above are true for you.
  • Go to www.access.arkansas.gov between 7:00 a.m. and 9:00 p.m.
  • Answer the voter registration question with “Yes” or “No”.
  • Click Arkansas Works Log-In.
  • Link your online account to your health coverage.
  • Click Arkansas Works – Report Work Activity/Exemption.
  • Log in to your online account. If this is your first time logging in, you must create an account. Be sure to save your account user name and password. You will need them each time you log in.
  • Follow the instructions to report your exemption.
  • For help with Access Arkansas, call 1.855.372.1084, 8:00 a.m. –4:30 p.m., Monday–Friday.
Get step-by-step instructions from DHS.
If you are not exempt, you must report at least 80 hours of work activity every month to keep your coverage. The deadline is the 5th day of the next month. Report online at Access Arkansas.
  • Go to www.access.arkansas.gov between 7:00 a.m. and 9:00 p.m.
  • Answer the voter registration question with “Yes” or “No”.
  • Click Arkansas Works Log-In.
  • Link your online account to your health coverage.
  • Click Arkansas Works – Report Work Activity/Exemption.
  • Log in to your online account. If this is your first time logging in, you must create an account. Be sure to save your account user name and password. You will need them each time you log in.
  • Follow the instructions to report your work activity.
  • For help with Access Arkansas, call 1.855.372.1084, 8:00 a.m. –4:30 p.m., Monday–Friday.
Get step-by-step instructions from DHS.
You may combine hours from any of the activities below to make 80 hours.
  • Working at a job where you earn money.
  • Going to school, job training or a vocational or other education program.
  • Volunteering in your community.
  • Looking for a job on your own or going to free job search training at an Arkansas Workforce Center. You may count up to 39 total hours of this activity each month.
  • Attending a health education class. You may count up to 20 hours each year from this activity.

If you do not report 80 hours of work activity by the deadline each month, you will have a strike against you. This means you did not meet the requirement for that month and are non-compliant.

If you are non-compliant for any 3 months in one calendar year (January through December):

  • You will lose your Arkansas Works insurance.
  • Your insurance will stop at the end of your 3rd month of non-compliance.
  • You will not be able to get Arkansas Works insurance for the rest of the year (through December).

Even if your case changes later in the year and you no longer have to report work activity, you cannot get Arkansas Works coverage until the next year. You will have to reapply and prove that you are eligible during the next open enrollment period.

You may still be eligible for Medicaid under another category.

If you could not do 80 hours of work activity because of an emergency or serious life-changing event*, you can request a good cause exemption. Contact your local DHS county office.

*An event like a natural disaster or being in the hospital

DHS Resources


Helpful Contacts

QualChoice Customer Service
1.866.838.9186
Monday-Friday, 9:00 a.m. to 6:00 p.m.
TTY/TDD 711

For questions about DHS letters or emails
1.888.987.1200

Access Arkansas call center
1.855.372.1084