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About Us

Our Mission
Our mission is to make health insurance simple for all those we serve. We strive to improve the health and wellbeing of our communities, helping them thrive. We provide products of great value with friendly, first-rate service.

Our Vision
Our vision is health coverage that our members can afford and find easy to use.

Q – Quality service
C – Compassionate care
H – Healthier communities
I – Inspired workforce

Owner Organization

We are part of Catholic Health Initiatives (CHI), which is reinventing itself for the next era. CHI is a fully-integrated health system, creating great value and excellent health for communities served. Through its companies, CHI offers health program administration and innovative market products, including individual and group health plans, as well as Medicare Supplement and Medicare Advantage plans, in a growing number of markets. CHI is one of the nation’s largest Catholic health care systems.

Our Service Philosophy

We are committed to giving great customer service, access to a broad network of medical providers, and quick, accurate claims payments.

Our core values may be defined by the acronym RESPECT:

Responsibility

We are responsible for our actions, both personal and professional.

Excellence

We set high quality standards for our work. We achieve excellence through listening, learning, and always striving to improve.

Service

We foresee needs, deliver more than expected and build on our experience. Our service level creates a “Wow!” factor.

Persistence

We work hard. We meet challenges with a sense of urgency and strength of purpose.

Enthusiasm

We maintain an attitude of enthusiasm for our work and for our members.

Collaboration

We collaborate to exceed what our members expect. Teamwork is the key to our service goals.

Trust

We are truthful with our members, the community and each other. Our behavior creates trust and builds confidence.

QualChoice has an SSAE 16 Type 2 examination performed annually.

QualChoice Holdings, Inc., is the parent company of QCA Health Plan, Inc., and QualChoice Life and Health Insurance Company, Inc., (collectively 'QualChoice'). QualChoice is headquartered in Little Rock with a sales and service office in Springdale, Arkansas.

 

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